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CreatorsPA Privacy Policy

Effective date: 23 August 2026

CreatorsPA is operated by:

Mangroove FZ-LLC
License no. 47035430
FDBC5835
Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates
info@creatorspa.io

This Privacy Policy explains how Mangroove FZ-LLC (“CreatorsPA”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you visit, register for or use CreatorsPA.

This Privacy Policy should be read together with our Terms of Use, Data Processing Agreement and Subprocessors page.

1. About CreatorsPA

CreatorsPA is an AI-powered platform designed to help content creators handle the work surrounding content creation. Depending on the features you choose to use, CreatorsPA may assist with tasks such as:

The information we process depends on which features you choose to use.

2. Our Role

Mangroove FZ-LLC may process personal information in different legal roles depending on the circumstances.

When we act as Controller

We generally act as Controller where we determine why and how information is processed, including for:

When we act as Processor

Where you use CreatorsPA to process personal information belonging to other people for your own professional or business purposes, you may act as Controller and CreatorsPA may act as Processor on your behalf. That processing is also governed by our Data Processing Agreement.

Where applicable law treats Mangroove FZ-LLC as the Controller for particular processing, this Privacy Policy applies regardless of how that processing may otherwise be described contractually.

3. Information You Provide to Us

You may provide information directly to CreatorsPA when you create or use your account. This may include:

We do not require you to provide more information than is reasonably necessary for the functionality you choose to use.

4. Google Sign-In

You can create or access your CreatorsPA account in two ways: with an email address and a password, or by choosing “Continue with Google”. When you continue with Google, CreatorsPA receives:

We do not receive or store your Google profile picture.

Signing in with Google asks only for your identity — your name and email address. Nothing else is requested at sign-in. Permission to reply to comments on your YouTube channel is requested separately, at the moment you connect a channel, and permission to create events in your Google Calendar is requested separately, the first time you ask for a reminder. Google shows you exactly which permissions are requested before you accept, you can decline any of them, and declining one does not affect the others.

CreatorsPA never requests access to:

If you later add a further YouTube channel, that step asks only for YouTube permission. You can withdraw all access at any time in your Google Account security settings.

If you decline calendar permission, everything else keeps working; you are simply told that reminders need that permission, and you can grant it later. CreatorsPA never creates a calendar event on its own after you grant access — you always ask for the reminder again first.

5. Google User Data

Where CreatorsPA accesses information through Google APIs, we use that information only to provide the user-facing functionality for which access was granted. Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements. CreatorsPA does not use Google API data for:

Human access to Google user data is restricted and permitted only where necessary and legally permitted, including for security, troubleshooting with appropriate authority, or legal compliance.

6. Google Calendar

Where the Google Calendar feature is available, CreatorsPA uses it only when you directly request that an event be created. CreatorsPA does not read or import your existing Google Calendar events as part of this functionality. Information required to create the requested event may include:

This information is sent to Google to create the event. CreatorsPA does not retain a separate permanent copy of the created calendar event after it has been sent to Google.

7. Connected Social Media Accounts

You may choose to connect supported social media accounts to CreatorsPA. These may include:

You must separately authorise each connection. Depending on the platform and permissions you grant, CreatorsPA may access or process:

We request only the permissions reasonably required for supported functionality.

8. Social Media Access Tokens

When you connect a supported platform using OAuth or a similar authorisation system, CreatorsPA may securely store access or refresh tokens needed to maintain that connection. These tokens allow CreatorsPA to perform only actions authorised through the permissions granted by you. CreatorsPA does not receive or store your social platform password. When you disconnect a platform, CreatorsPA stops using that connection and revokes or invalidates the relevant credentials where technically available.

9. YouTube API Services

CreatorsPA uses YouTube API Services where you choose to connect YouTube or use functionality relying on YouTube data. By using YouTube-related functionality, you acknowledge that the use of YouTube API Services is also subject to the YouTube Terms of Service. CreatorsPA may process YouTube information such as:

CreatorsPA does not collect your YouTube password. You can revoke CreatorsPA’s YouTube access either through CreatorsPA where supported or through your Google Account security settings. You should also review the Google Privacy Policy.

10. YouTube Data Retention and Deletion

CreatorsPA does not store YouTube API data indefinitely. When you disconnect a YouTube channel inside CreatorsPA, the stored YouTube data for that channel — comments, drafts, learned reply examples and channel records — is deleted immediately as part of the same action, not on a later schedule.

If you instead revoke access from your Google Account settings without disconnecting inside CreatorsPA, our access stops but the previously stored data is not yet removed automatically. Until we add that step, you can remove it by disconnecting the channel in CreatorsPA or by deleting your account, and we will delete it on request within the period required by YouTube’s policies.

For posts published through CreatorsPA we retrieve views, likes, comment counts and, on Facebook, shares. These are cached with the post and refreshed at most every 30 minutes; we keep no history of them over time. We do not retrieve reach, watch time, subscriber counts or audience demographics.

Deleting information from CreatorsPA does not delete information stored directly by YouTube. Content hosted by YouTube must be deleted through YouTube or another authorised service capable of performing that action.

11. Comments and Social Interactions

Where supported, CreatorsPA may retrieve comments or other interactions from content on channels you have connected. This information may include:

CreatorsPA uses this information to provide the features you request, such as helping prepare replies. CreatorsPA does not automatically publish a comment reply without your required approval.

12. Publishing

CreatorsPA may publish content to connected platforms when you have authorised the relevant connection and expressly approved the content for publication. Information involved may include:

Scheduled publication applies only to content you have approved. CreatorsPA does not independently decide what you should publish.

13. AI Features

CreatorsPA uses third-party AI providers to deliver certain features. Depending on the feature, these may include:

Trend research works in two steps: SocialCrawl retrieves public posts matching the search terms you choose, and Anthropic analyses what comes back. No other provider is involved.

The current list of relevant service providers is maintained on our Subprocessors page.

14. What We Send to AI Providers

Your content is not continuously sent to AI providers. Information is normally sent to an AI provider only when you actively use a feature requiring AI processing. Depending on the request, this could include:

When conversation context is required, CreatorsPA aims to send only recent context reasonably necessary for the request rather than your entire conversation history.

15. AI Training

CreatorsPA does not use your content to train general CreatorsPA AI models. We do not authorise AI providers processing your content on our behalf to use that content to train their general AI models. Some AI providers may temporarily retain inputs or outputs for security, abuse prevention or service-protection purposes in accordance with their applicable contractual terms. Where available and applicable, CreatorsPA uses provider configurations and contractual terms designed to prevent user content from being used for general model training.

16. Face and Voice Information

CreatorsPA may process images containing faces or voice recordings when you intentionally use a feature that requires that content. For example, this may occur when you request:

CreatorsPA does not use your face or voice for biometric identification, identity verification or facial recognition. You are responsible for ensuring that you have the necessary rights and permissions before submitting another person’s face, voice or likeness.

17. Conversations

Messages you exchange with CreatorsPA’s AI specialists may be stored in your account so the Service can maintain context and allow you to continue previous work. This may include:

Conversations remain available until you delete them through available functionality or your account is permanently deleted, subject to the retention rules described below.

18. Generated Content

Generated content may include:

Everything generated for you is downloaded into CreatorsPA’s EU-based storage as soon as it is produced. We do not store links pointing at an AI provider’s servers, so your content does not depend on a provider link remaining available. Files are held in private storage and shown to you through short-lived signed links. The one exception is the assistant’s read-aloud audio, which is streamed to your browser and never stored.

19. Subscription and Payment Information (money you pay us)

CreatorsPA uses Paddle as merchant of record for paid subscriptions and purchases. For money you pay to us, CreatorsPA does not receive or store:

That information is handled directly by Paddle. CreatorsPA may receive and store limited non-sensitive information required to operate your subscription, including:

Paddle processes payment information under its own terms and privacy responsibilities.

Money we pay OUT to you is different, and is described in the next section.

19a. Payout Details (money we pay you)

If you earn a referral reward and choose to take it as cash rather than as credits, we need somewhere to send the money. You give us those details yourself, and only at the point you request a payout — never as a condition of using CreatorsPA.

What we store, in the form you enter it:

Why we store it: to pay out a referral reward you have chosen to receive as cash. Our legal basis is performance of our agreement with you — we cannot send the money without knowing where it goes.

How it is protected: these details are encrypted before they are written to the database, using AES-256-GCM. The encryption key is held only in the application environment and never in the database, so a copy of the database alone does not reveal them. They are decrypted at one point only: when an administrator processes your payout.

What you can see: after saving, CreatorsPA shows you only the last four characters of your account number, never the full details back again.

We do not send these details to any third party. Payouts are made manually by bank transfer from our own bank. If that ever changes, we will update this Privacy Policy and our subprocessor list before it does.

You can change or delete your payout details at any time in Settings, without deleting your account. Deleting your CreatorsPA account deletes them too.

20. Support and Communications

If you contact CreatorsPA at info@creatorspa.io, we may process information contained in your message. This may include:

Messages you send to that address are received and read in Google Workspace. Email that CreatorsPA sends to you is delivered through Resend. Support correspondence is retained for as long as reasonably necessary for:

21. Transactional Email

CreatorsPA may send service-related emails through providers such as Resend. These may include:

These messages are not optional marketing communications where they are required to provide, administer or secure your account.

22. Information Collected Automatically

CreatorsPA deliberately limits unnecessary tracking. We do not currently use:

Our infrastructure providers may automatically process limited technical information required to operate, deliver and secure the Service. This may include:

CreatorsPA does not use this information to build an advertising profile about you.

23. Cookies

CreatorsPA uses cookies or similar technology where necessary to:

CreatorsPA does not currently use cookies for:

If our use of cookies changes materially, we will update this Privacy Policy and implement any consent mechanism required by applicable law.

24. Last Sign-In

Your last successful sign-in date is recorded as part of the sign-in system. We use it to see whether an account is still in use, for example when reviewing inactive Free accounts. No automatic process currently deletes or restricts an account on the basis of inactivity; if we introduce one, we will describe it here and give notice where required. We do not use last-sign-in information to build an advertising or behavioural profile.

25. Why We Use Personal Information

Depending on the circumstances and applicable law, we use personal information to:

26. Legal Bases for Processing

Where the GDPR or UK GDPR applies, our legal bases may include:

Performance of a contract

We process information where necessary to provide CreatorsPA or perform our agreement with you. Examples include:

Legitimate interests

We may process information where necessary for legitimate interests that are not overridden by your rights and interests. These may include:

Legal obligations

We may process information where necessary to comply with applicable law, regulatory requirements, court orders or other binding legal obligations.

Consent

Where applicable law requires consent, we may rely on your consent. You may withdraw consent where the processing is based on consent, although withdrawal does not affect processing that was lawful before withdrawal. Where UAE data protection law applies, CreatorsPA processes personal data based on consent or another lawful basis or exception permitted by applicable UAE law.

27. When We Share Information

CreatorsPA does not sell your personal information. We may share or make information available to third parties only where reasonably necessary, including:

Service providers and subprocessors

Providers supporting:

Connected platforms

Information may be transmitted to platforms such as Instagram, Facebook, YouTube or Google Calendar when you authorise or request functionality involving those platforms.

Paddle

Limited subscription information is exchanged with Paddle where necessary to process purchases and administer subscriptions.

Legal and security purposes

Information may be disclosed where reasonably necessary to:

Corporate transactions

Information may be transferred in connection with a legitimate merger, acquisition, restructuring, financing or sale of all or part of the business, subject to applicable data protection requirements.

28. Subprocessors

The current list of service providers that may process personal data on behalf of CreatorsPA is maintained on our Subprocessors page. The page identifies relevant providers and describes their role and primary processing location.

Where required by applicable law, customers covered by our DPA will receive advance notice of applicable new or replacement subprocessors.

29. International Data Transfers

CreatorsPA’s primary database and file storage for account information and Customer Content is located in the European Union, currently in Frankfurt, Germany. Some processing may occur outside the EU/EEA, including:

Where required by applicable law, we use recognised safeguards for international transfers. These may include:

More information is available in our Data Processing Agreement and Subprocessors page.

30. Security

CreatorsPA uses technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Current measures include:

No online service can guarantee absolute security.

31. Human Access to User Content

Access to production data and user content is restricted. Authorised CreatorsPA personnel may access information only where reasonably necessary, including for:

Access is limited according to legitimate operational need.

32. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Retention depends on the type of information and how you use CreatorsPA. For example:

We may retain anonymised information that no longer identifies you.

33. Account Deletion

You can delete your account yourself inside CreatorsPA. You are asked to type a confirmation word first, because the deletion is immediate and cannot be undone. There is no deactivation state and no recovery period: once you confirm, the following happens in one step, as described in our Terms of Use:

We cannot restore an account after deletion. Two records are deliberately kept: usage records for accounting, with your identity removed, and the record that your voice consent and voice deletion took place, which contains an account identifier but none of your content.

34. Backups

When information is permanently deleted from active systems, database information may remain temporarily in encrypted backups. Our normal backup cycle may retain deleted database information for up to approximately seven days before it is overwritten. Backups are used only for legitimate service restoration and disaster recovery. Deleted files such as stored images or voice recordings are removed from active storage when permanent deletion occurs. We do not restore deleted information for ordinary use from backups.

35. Additional Deletion Requests

You may delete information using the deletion features available in CreatorsPA. In exceptional circumstances, you may contact info@creatorspa.io and request accelerated or additional deletion. We will consider the request reasonably. We do not guarantee that deletion can be completed faster than our normal technical processes unless applicable law requires us to do so.

36. Your Privacy Rights

Depending on where you live and the law that applies, you may have rights concerning your personal information. These may include the right to:

These rights are subject to applicable legal conditions and exceptions. To exercise a privacy right, contact info@creatorspa.io. We may need to verify your identity before completing a request.

37. Data Concerning Other People

CreatorsPA is designed for creators, and content may naturally include other people. You are responsible for ensuring that you have the legal right to submit and process personal information relating to another person. This includes, where applicable:

Do not use CreatorsPA to process another person’s personal data unlawfully.

38. Children

CreatorsPA accounts are available only to persons aged 18 or older. We do not knowingly offer accounts directly to children. Children may appear in content uploaded by an adult user. Where this happens, the user is responsible for ensuring that the content and processing are lawful and that any required consent or authority has been obtained. CreatorsPA does not separately create profiles of children appearing in user content. If you believe personal information relating to a child has been processed unlawfully through CreatorsPA, contact info@creatorspa.io.

39. Special Category and Sensitive Information

CreatorsPA is not designed for users to intentionally store or process highly sensitive or special-category personal information. You should avoid submitting information such as:

unless you have a lawful basis to process it and the processing is appropriate for the functionality being used. CreatorsPA does not use facial or voice content for biometric identification.

40. Automated Decision-Making

CreatorsPA does not use personal information to make solely automated decisions about individuals that produce legal or similarly significant effects. Automated systems may be used for:

These systems are not intended to make legally significant decisions about individuals without appropriate review.

41. Marketing

CreatorsPA does not sell personal information for marketing purposes. Service and account communications may be sent where necessary to operate your account. If CreatorsPA introduces optional promotional or marketing communications, users will be given any choice or opt-out required under applicable law. Account, security, legal, subscription and inactivity notices may still be sent even where a user has opted out of optional marketing.

42. Advertising

CreatorsPA does not currently display third-party behavioural advertising or share your content with advertising networks for targeted advertising. If CreatorsPA introduces advertising or sponsored placements in the future, we will clearly identify them and update this Privacy Policy where the change affects how personal information is processed.

43. Third-Party Services

CreatorsPA integrates with third-party services. Those services may have their own privacy policies and independently process information under their own legal responsibilities. Examples include:

This Privacy Policy does not replace the privacy terms of those independent third parties.

When you add a location to a post, the place name you typed is sent to OpenStreetMap’s Nominatim service to look up its coordinates, so the video can be tagged with where it was recorded. Nothing else is sent, and your browser never contacts them directly.

44. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Where a change is material, we will provide reasonable notice where required by applicable law. If we begin using personal information for a materially different purpose requiring additional notice or consent, we will provide that information before the new processing begins where required. The effective date at the top of this Privacy Policy identifies the current version.

45. European Union and United Kingdom Representatives

Mangroove FZ-LLC is established in the United Arab Emirates and currently has no establishment in the European Union or United Kingdom. Where applicable data protection law requires Mangroove FZ-LLC to appoint a representative in the European Union or United Kingdom, the representative’s identity and contact information will be published in this section.

46. Complaints

If you have a concern about how CreatorsPA handles personal information, please contact us first at info@creatorspa.io. We will review legitimate privacy concerns and respond in accordance with applicable law.

Depending on where you live, you may also have the right to lodge a complaint with the data protection authority or regulator responsible for your jurisdiction. Nothing in this Privacy Policy limits any mandatory privacy rights available to you under applicable law.

47. Contact Us

For questions, requests or complaints concerning privacy or personal information, contact:

CreatorsPA currently manages privacy matters internally and has not appointed a formal Data Protection Officer.

Mangroove FZ-LLC
License no. 47035430
FDBC5835
Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates
info@creatorspa.io